Refund and Returns Policy - DROPOUT ACADEMY BRAND

Last Updated: September 2026

At Dropout Academy, we want every order to be handled with care. If you experience an issue with your order, our customer support team is available to help review your request.

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ORDER ISSUES

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos when applicable so our team can review the situation.

ELIGIBILITY

Because certain products may be subject to health, safety, and regulatory restrictions, returns and exchanges may not be available for every product.

Any approved return must meet the conditions provided by our customer service team and applicable law.

Items approved for return may be required to be:

Unused and in their original condition.
In their original packaging.
Accompanied by valid proof of purchase.
Returned within the timeframe provided by our support team.

NON-RETURNABLE ITEMS

For health, safety, and regulatory reasons, certain opened, used, or consumable products may not be eligible for return or exchange.

We recommend contacting us before sending any product back. Do not ship an item to us without receiving return instructions first.

DAMAGED OR INCORRECT ORDERS

If you receive an item that is damaged, defective, incorrect, or missing from your order, contact us promptly at sales@dropoutacademybrand.com.

After reviewing your request, we may offer an appropriate resolution, which may include a replacement, store credit, or refund where applicable.

REFUNDS

If a refund is approved, it will generally be issued to the original payment method. Processing times can vary depending on the payment provider or financial institution.

You will receive confirmation when your refund has been processed.

RETURN SHIPPING

If a return is approved because an incorrect or defective item was sent, we will provide instructions regarding return shipping.

For other approved returns, shipping costs may be the customer’s responsibility unless otherwise required by applicable law.

EXCHANGES

If an eligible product qualifies for an exchange, please contact our support team before returning it. Exchanges are subject to product availability and applicable restrictions.